Complaint number 2

Assignment/Complaint 2 One of your main unique selling points is the fact that your phone is a modular one. Unlike your regular competitors your customers can upgrade and personalize their phones on a deeper level than simply the external look or storage capacity.

On March 23, 2020, JetBlack left the following message on your Facebook page’s timeline: What is taking you so long to process my request for a different camera, CleanCall? I purchased my ProX 6 months ago and already put in the order for a different camera when I purchased it. I went to my local T-Mobile shop twice but they always look at me as if they see water burning so I don’t go there anymore. I tried using your Live Chat function but it keeps putting me in a queue that doesn’t end, same goes for calling you by the way… You don’t respond to my emails, what does a person have to do to get a hold of you? I am tired of waiting! I WANT MY MONEY BACK!

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Hello, JetBlack! There sure has been a misunderstanding in the process of delivering your camera and we are very sorry for that. We have contacted you in private to discuss about the best ways we can solve this and make you happy. We will certainly look into this case, to prevent any information getting lost or the chat bot being unresponsive. Employees will be informed on how to assist our customers about shipping and information questions on our products. Thank you for using our phones and turning the world into a happier place <3

Reply to a complaint by Mykolas Mačiukas