Reply to a complaint

5On March 23, 2020, @SamOnetweeted: Proud owner of a ProX, but after updating my battery dies real fast. I can actively use my phone for less than 10 hours. Streaming in my car? Dead in under 2 hours. And I mean dead. What’s up CleanCall? You promised me the moon but deliver crap. Your whole brand is nothing but a lie. Going back to Samsung!#Angry #MoneyBack #CleanCall #Frauds!

Thank you for taking the time to communicate to us- why our ProX did not meet your expectations. We have every desire to address your needs and provide the best solution available to help with your issue A.S.A.P.

Please accept our sincerest apology for any trouble or inconvenience that had arisen. We will be in contact with you in the coming days through e-mail to make our best attempt to resolve the affair. In addition, we will further evaluate how we can prevent this problem from occurring again in the future as your issue is the first one so far.

Again, we’re sorry to hear about the inconvenience you faced.